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How we protect your account and data

Your account security and data privacy are built into every layer of rajabanfot.

Account encryptionVerified withdrawalsData retention policies
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rajabanfot How we protect your account and data
GET HELP WITH LEGAL QUESTIONS

How to reach us about your account or data

Live chat Open the support tab in your lobby on desktop or mobile. Our team responds to legal and account questions during support hours, typically 09:00 to 23:00 daily.
Email support Send account, data privacy or legal enquiries to [email protected]. We aim to reply within 48 hours with next steps or clarification on our terms.
Account settings Visit your profile page to download your data, request account closure or update your contact details. Changes take effect within one business day.
HOW WE HANDLE YOUR INFORMATION

Data security, cookies and account access

Encryption and storage

Your password, payment details and identity documents are encrypted with TLS 1.2 or higher. We store them on secure servers and never share them with third parties without your explicit consent.

Cookies and tracking

We use essential cookies to keep you logged in, remember your gameplay preferences and prevent fraud. Optional analytics cookies help us understand how you use the lobby. You can manage cookie settings in your browser at any time.

Account access and control

You can log in from any device — desktop, tablet or mobile — where you supply your credentials. Two-factor authentication is available in account settings for added security on withdrawal requests.

Data retention and deletion

After you close your account, we keep transaction records for 90 days (to comply with local payment laws), then delete personal data. Tax records and dispute files are retained for seven years as required by law.

Your rights as a player

You have the right to access all your personal data, request corrections, and obtain a copy of your account history and payment records. Submit requests via [email protected] or your account settings.

Changes to these terms

If we update our legal policies or privacy terms, we'll notify you via email and in-lobby notice 30 days before the change takes effect. You can review the updated terms in your settings before you next log in.

FAQ about your account, data and rights

Your account stays active, but we may flag it for security review on your next login. Your funds and balance remain available. If you want to close an inactive account permanently, contact support and we'll process the closure and arrange any remaining balance within five working days.

Yes. Go to account settings and select 'Download my data'. Your profile, transaction history, deposit and withdrawal records, and any documents you uploaded will be prepared as a single file within 48 hours and sent to your registered email.

We retain your DANA, OVO, GoPay or QRIS account details on file as long as your rajabanfot account is active. Once you close your account, we delete payment records after 90 days (to reconcile any chargebacks or payment disputes), then remove them completely.

Contact support immediately via live chat or email. We will freeze your account, verify your identity, review any unauthorised transactions, and restore your balance if fraud is confirmed. We also recommend updating your password and enabling two-factor authentication in settings.

Raise your dispute with our support team at [email protected] within 14 days of the decision. Include your account ID, transaction details, and your reason for the dispute. We'll investigate and respond within seven working days with a resolution or appeal process.

We share data only with payment providers (DANA, OVO, GoPay, QRIS) to process your deposits and withdrawals, and with legal authorities where local law requires. We never sell your data to marketers or third-party advertisers. Your privacy policy lists all data processors and their purposes.

Yes. Submit a closure request via [email protected] or your account settings. We'll close your account within five working days, refund any balance to your registered payment method, and delete your personal data after the 90-day retention period ends.

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