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How Your Account and Deposits Work Here

Our terms set out how you open an account, verify your identity, fund your wallet via DANA, OVO, GoPay and QRIS, and request withdrawals.

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rajabanfot How Your Account and Deposits Work Here
GET HELP WITH TERMS

How to Contact Us About These Terms

Our support team answers questions about account rules, payment policies, and how our terms apply to your specific situation.

Live Chat Support Available during operating hours. Ask about account rules, payment holds, or verification steps. Response time under 5 minutes during peak hours.
Email Support Send detailed questions or disputes to our support inbox. We respond within 24 hours on business days with explanations of how our terms apply to your case.
Account Settings Review and update your payment methods, contact details, and notification preferences inside your account dashboard. Changes take effect immediately.
SECURITY AND DATA

How We Handle Your Information

Your account data, payment history and personal details are encrypted and stored securely on our servers. We do not share your information with third parties outside the payment and compliance process.

Encryption

All deposits, withdrawals and personal details are encrypted using industry-standard SSL protocols. Payment processing via DANA, OVO, GoPay and QRIS is PCI-compliant.

Fraud Detection

We monitor for suspicious account activity, duplicate registrations and unusual withdrawal patterns. Your account may be temporarily locked during verification.

Withdrawal Verification

Cashout requests are checked against your deposit history and game outcomes before processing. Verified withdrawals clear to your chosen payment method in 1–3 business days.

Cookies and Tracking

Our platform uses session cookies to maintain your login, store game preferences and enable live chat. Manage or disable cookies via your browser settings.

Data Retention

Account records, transaction logs and personal data are kept for 7 years post-closure. After that period, archived data is securely deleted unless local law requires longer retention.

Data Access Request

Ask our support team to export your account history or personal data. We provide this in plain format within 14 days of your verified request.

Questions About Our Terms

Below are answers to the most common questions about how our terms apply to your account, payments and play.

No. Each person may hold only one active account. Multiple accounts result in immediate suspension of all linked accounts. We detect duplicates using device ID, payment method, and IP address. If you've lost access to a previous account, contact our support team to recover it.

If we detect unusual activity—such as rapid deposits and withdrawals or high-volume play on single games—your account enters verification hold. We review your deposit source and game history. This may take 1–3 business days. You can continue to play while verification runs. Once cleared, your withdrawal processes normally.

Verified withdrawals via DANA, OVO, GoPay and QRIS clear within 1–3 business days to your registered payment account. Deposit-to-withdrawal timing depends on your payment provider's processing speed, not our platform. Weekend and public holiday delays may apply.

We close accounts immediately if we detect fraud, multiple accounts, bonus abuse, or terms violations. You receive an email with the reason. Once closed, your account cannot be reopened. Any remaining balance depends on local law and is returned via your original payment method if eligible.

Your personal information remains rajabanfot's property for compliance and dispute purposes. After 7 years of account closure, archived data is deleted. Where local law permits, you may request a data export or deletion during account activation—contact support for details.

Your account access depends on local law where you log in. rajabanfot operates where local law permits. If you change location or travel, your account remains valid provided the region supports play. Some games or payment methods may be restricted by geography; check your lobby for available options.

Contact our support team via live chat or email with your game ID or transaction reference. We review logs within 24 hours and respond with a detailed explanation. If you believe an error occurred, we escalate to our platform team. You cannot reverse closed game rounds or processed withdrawals.

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